Help us track calls that falsely associate themselves with Google. However, this isn’t always within our control for example, many of these callers use untraceable phone numbers and other cloaking tactics. We are committed to doing our part to try to put a stop to these calls. Google understands these types of calls can be bothersome. Pressing a key may lead to more unwanted calls. Do not press any key even if the voice recording prompts you to in order to speak with a live person or to be taken off the call list. If you receive an unwanted call from someone who claims to be Google or working with Google, feel free to hang up at any time. You can also submit a complaint to the Federal Communications Commission. To file a formal complaint, go to or call 1-88. If you're in the US and continue to receive unwanted calls, you can submit a complaint to the Federal Trade Commission (FTC). Here’s what to do if you receive an unwanted automated robocall from a non-Google entity: Report suspicious calls in the US law (unless you have given permission to receive them), and Google is never behind them. Many of these types of calls are not allowed under U.S. Sometimes, callers or pre-recorded robocalls falsely claim to be working “with Google” or “for Google” in an attempt to sell different schemes and online marketing services to unsuspecting individuals and companies. Unfortunately, there are many unscrupulous individuals and companies who make fraudulent and misleading calls. What to do if you receive a suspicious call However, Google will never ask you for payment information over the phone or guarantee you favorable placement in our products. You may receive calls from Google operators for the purposes of development, customer service, or support related to your Google Ads, Google Play, or other Google accounts. If businesses don’t want to accept these calls, they can opt-out by simply saying so on the call.
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